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LOSFA - The Louisiana Office of Student Financial Assistance

Employee Directory

Sujuan Boutté

Executive Director

Sujuan earned her Bachelor of Arts in Early Childhood Education, her Master's Degree in administration, and Specialist's and Doctorate Degrees in Education Technology and Leadership. She has earned numerous awards and recognition over the past 36 years in the field of training and development: Teacher of the Year, Outstanding Young Educator, Turner Broadcasting National Faculty Member, and IBM Education Specialist due to her demonstration of integrating converging technology platforms (educational television and educational computer software) into innovative experiential instructional methods. Before being named Executive Director of LOSFA, Sujuan's career journey included: 13 years as a Supervising classroom teacher; Education Instruction Specialist Trainer for IBM and NSU Pre-Service Education Majors; Director of Conferences and Customized Training for Northwestern State University; Assistant Secretary of Workforce Development for the Louisiana Department of Labor; Chief Research and Planning Officer for the Louisiana Office of Student Financial Assistance; Workforce Planning Executive Consultant for the Louisiana Department of Environmental Quality and Deputy Executive Director of LOSFA.

Shanna Estay

Senior Research Analyst

Shanna M. Estay brings more than 15 years of experience in higher education, budgeting and data reporting to her role as Policy Planner for LOSFA. Most recently, she served as a State Budget Management Analyst in the Office of Planning and Budget. Prior to that, she worked with the Southern University System and its campuses for 10 years.

Brittany Francis

Communications Director

Brittany Francis joined the Louisiana Office of Student Financial Assistance (LOSFA) as the Communications Director in 2018. At LOSFA, she oversees communication strategies to support the agency's mission of promoting and providing students with opportunities that successfully prepare them for college. Executing communication strategies that foster engagement and support from media, legislators and stakeholders is Brittany's passion. She is currently a Ph.D. student in Public Policy, concentrating in Education Policy and Advocacy at Southern University and A&M College. Prior to joining LOSFA, Brittany served as the Communications Manager with the Louisiana Board of Regents. While there, Brittany was selected as the state communications lead for Complete College America, a national nonprofit that eliminates achievement gaps and provide opportunities for students. Brittany has developed campaigns on higher education policies, planned press conferences, established best practices for social media and website promotions, and prepared speeches for the commissioner of higher education.

Ebony Holmes

Public Information and Communications Supervisor

Ebony Holmes is a Public Information & Communications (PIC) Supervisor and has worked at LOSFA since 2004. Ms. Holmes conducts financial aid and college access workshops on behalf of LOSFA for parents, students and counselors at events throughout the state. In 2015 she served as one of the State Coordinators for Louisiana College Application Month (LCAM). She also performs in the annual LOSFA FLY Tour and works with the Trailblazer Leadership Program. Before transferring to PIC, Ms. Holmes worked in the Default Recoveries section as a Student Financial Aid Specialist 3. She received a Bachelor of Science Degree in Zoology with a minor in Chemistry and a Master's Degree in Natural Sciences with a minor in Biochemistry from Louisiana State University.

Scott Burke

Public Information and Communications Supervisor

Scott Burke serves as a Public Information Supervisor. He travels the state promoting college access and helping students and parents through the financial aid process. He has a Bachelor's Degree from LSU, and has 8 years of experience with LOSFA. 

Deborah Paul

Director of Scholarships and Grants

The Scholarship Grant Division administers several state scholarship and grants programs which include the Taylor Opportunity Program for Students, TOPS, as well as the GO Grant, Rockefeller State Wildlife Scholarship, TOPS Tech Early Start and the John R. Justice Student Loan Repayment Program. In conjunction with the Louisiana Department of Education and Children and Family Services, we administer the Chafee Education and Training Voucher and Strategies to Empower People.

Paula Smith

TOPS Eligibility and Renewal Administrator

Paula Smith serves as the TOPS Eligibility and Renewal Administrator in the Scholarship and Grant Division. She has 24 years of state service, 15 of those years with LOSFA as a Student Loan Officer, Claims Analyst, and the last four years as a Student Financial Aid Specialist III. Her main duties included working closely with potential TOPS recipients who completed a home study program or recipients who graduated from either an out of state high school or out of country high school. Paula is a LSU graduate with a Bachelor's degree in Secondary Education.

Terri Underwood

Acting Director of LA START 529 College Savings Plan

Terri earned her Bachelor of Arts in Management from Southeastern Louisiana University and hired by LOSFA/START in 2004. Terri brought 15 years of banking experience to START as a Branch Manager and Loan Officer for a large commercial bank here in Baton Rouge.

Cory Wicker

Director of Human Resources

Cory Wicker brings more than ten years of private and public sector experience in nearly every aspect of human resources, including benefits, compliance, employee and labor relations, HRIS technology, performance management, project management, payroll, policy development, recruiting & workforce planning, and training & development. He earned his Bachelor of Science in Human Resources Development from Louisiana State University and a Master of Business Administration from Southeastern Louisiana University. Mr. Wicker holds both the Professional in Human Resources (PHR) and SHRM Certified Professional (SHRM-CP) certifications. Mr. Wicker is also a Louisiana commissioned Notary Public.

Robyn Lively

Senior Attorney

Robyn Lively graduated from law school and was admitted to the state bar in 2000. Thereafter, worked in the private sector for one year, and was hired by LOSFA on October 15, 2001. I provide legal support for the agency, including, but not limited to, negotiation of contracts, review of policy/procedure documents, rulemaking for all programs administered by the office, TOPS exceptions, personnel matters, legislative matters, etc..

Kelvin Deloch

Manager of Audit

Kelvin Deloch brings more than 30 years of accounting and financial aid experience into his role as LOSFA Audit Division Manager. The Audit Division is responsible for ensuring that LOSFA personnel and procedures and student financial aid program participants are in compliance with applicable laws and regulations by performing audits and reviews and providing program specific assistance. Kelvin has been with LOSFA since 1989. Prior to joining the Audit Division, he served as Supervisor in the Loan Administration Division and as Accounting Specialist in the Fiscal Division. Kelvin earned his Bachelor's Degree in Accounting in 1985 from Southern University and A&M College where he also worked in the Bursar and Comptroller's Office at Southern University.

Alice T. Brown

Director of Information Technology

Alice T. Brown is LOSFA's Information Technology Director. As IT Director, Alice is responsible for the agency's network infrastructure, computer hardware and software resources, and web and software application development to support all of the agency's programs. Before joining LOSFA in 2004, Alice spent 19 years as an auditor and management consultant with a public accounting firm, a business analyst in a shared-services data center, and a senior IT manager at a large retail company.

Telephone: 1-800-259-5626
Write LOSFA at:
P.O. Box 91202
Baton Rouge, LA 70820-9202